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What You Need to Know to Climb the Big Data Beanstalk

Understanding the Basics You can run, but you definitely can’t hide from the term “big data” these days.  Like everyone else, lately I’ve been inundated

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Why doing Performance Management without Interaction Analytics Feels like a Wild Goose Chase

Blog Editor’s Note:  The next three weeks will be a series of three blogs, written from the perspective of how supervisors and agents are affected

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Why Customers Communicate: Unraveling Marketing’s Greatest Mystery

A Question for the Ages Marketing is one of the most dynamic areas of your business.  There’s always a new trend, a new technique, a


Why Interaction Analytics is a C-Suite Topic

Is the topic of Interaction Analytics of genuine interest to executives? Think of your own top team for a second. Although they may have mastered

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Predictive Data Madness

How Big Data and predictive analytics are changing the way we watch March Madness and do business Data and sports is nothing new. Fantasy football,

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Watching Our Language

How Big Data can help us learn about the words we use and the world we live in Did you know that the majority of


Reading the Readers: Publishing and Big Data

How (and what) publishers are learning from the way we read Book publishers, like any customer facing business, market their product to sell. In regards

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The Right Stuff: Two Investments Your Bank Should Definitely Make

We live in a world of instant gratification: movies stream at our whim, web pages load in an instant on our phones, and we can


The Education Behind Our Guesses

A recap of our picks: Best Picture: Boyhood Best Director: Alejandro González Iñárritu Best Actor: Eddie Redmayne Best Actress: Julianne Moore Best Supporting Actor: J.K.


Peeking into the envelopes: Using data to predict the Oscars

How historical data allows us to see into the future. Of all the things that can win awards, movies seem to some of the most