3 Ways to Get the Most Out of LegalTech

1/29/2015Doug Stein, Sr. Director Financial Services

I can’t help but feel excited for this year’s LegalTech. I’ve been helping organizations improve their strategies and tactics for eDiscovery and governance for ten years. This year, Nexidia is announcing a new offer to help organizations manage their complianceRead more ›

Categories Best Practices

How Can You Approach Customer Service like the Four Seasons?

1/14/2015John Caddell, Business Principal, Nexidia

Four Seasons Hotels have stellar reputations for customer service. Company founder Isadore Sharp described one of the tools they use in his autobiography Four Seasons: Story of a Business Philosophy: Next up [in our daily review] is a review ofRead more ›

Categories Product and Process Optimization

Customers Demand the Return of the Eggnog Latte

12/3/2014Dana Jones, Digital Marketing Manager

The Eggnog Latte has been a staple on the Starbucks holiday menu since 1986. This year, the team decided to eliminate the holiday tradition in hopes to promote a new drink, the Chestnut Praline Latte. Their customers weren’t amused andRead more ›

Categories Voice Of The Customer

The Road Ahead

11/19/2014Gretchen Gray, Director of Healthcare Sales, Nexidia

How Interaction Analytics Helps Health Plans Serve Customers, Contain Costs With open enrollment on the federal and state insurance exchanges just beginning, the nation’s eyes are on the consumer-facing portions of the health care insurance infrastructure – the websites. WhileRead more ›

Categories Performance Management

Don’t Get Spooked by Government Requirements

10/29/2014Pat Coggins, Senior Director of Sales, Nexidia

Use These 3 Steps to Effectively Support Your Compliance Program Friday is Halloween, the time of year for jack o’lanterns, haunted houses and horror films. Kids are looking forward to free candy, and adults are planning ways to scare oneRead more ›

Categories Choosing The Best
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