State of the Art Solutions – Five Ways Interaction Analytics Can Impact Your Bottom Line

9/23/2014Jon Ezrine, Chief Operating Officer, Nexidia

Apple just rocked the world of consumer electronics again, with its launch of the Apple Watch. If the wrist-wonder follows the successful trajectory of other Apple devices, it won’t be too long before it becomes an indispensable part of ourRead more ›

Categories Choosing The Best

State of the Art Solutions – The Next Big Thing Is Here

9/10/2014Larry Skowronek, SVP Product Management and Product Marketing

This year marks the 50th anniversary of the iconic 1964 New York World’s Fair. A showcase for the technology of the future, the fair gave visitors a glimpse of the electronic conveniences that would revolutionize modern life.  A telephone thatRead more ›

Categories Choosing The Best

State of the Art Solutions – Then and Now

9/3/2014Ryan Pellet, Chief Strategy Officer, Nexidia

I decided to clean out my drawer of obsolete electronics over the weekend. It’s my equivalent of the kitchen junk drawer, only filled with has-been technology devices.  Combing through tangled cables to find my ancient Palm V, my old NokiaRead more ›

Categories Choosing The Best

Customer DIY – Boom or Bust?

8/13/2014John Caddell, Business Principal, Nexidia

Using Interaction Analytics to Gauge Effectiveness of DIY Initiatives Do It Yourself (DIY) is a popular topic on TV and in magazines these days.   For many B2C companies it’s become a popular practice as well. Moving customer interactions from expensiveRead more ›

Categories Best Practices

Teaching Computers to Detect Sentiment

7/30/2014Larry Skowronek, SVP Product Management and Product Marketing

“Sentiment detection enriches the customer insights you get from interaction analytics, and provides value far beyond the contact center, informing strategic decisions across your entire enterprise.” In the last blog, I talked about the benefits your organization can gain byRead more ›

Categories Best Practices
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