A seasoned veteran with two decades of contact center management and analytics experience, Mike is Vice President of Business Operations and Sales Support at Nexidia. Mike is responsible for helping Nexidia clients learn how to effectively utilize their customer interactions to drive business change. During his career, Mike has led multiple analytic engagements that have demonstrated substantial cost savings to companies across a number of industries. Mike works directly with some of today’s leading organizations, helping them to realize the far-reaching benefits of interaction analytics. Prior to Nexidia, Mike directed a 1,000 plus person contact center operation and directed world wide workforce optimization for Telvista. Mike began his outsource contact center career at Stream International. Mike is a polished professional, author, and speaker.