The UK Contact Centre Decision Makers Guide 2014: The Interaction Analytics Chapter

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Sponsored by Nexidia, this must-read chapter by ContactBabel, the leading analyst firm for the contact centre industry, addresses  how speech analytics can identify and repair broken business processes, solve compliance issues, enhance the customer experience and greatly improve agent quality and training.

Supported by statistics taken from 215 contact centre managers and directors, this chapter gives you the in depth analysis  you need if you are looking to understand how speech analytics can help your organisation gain valuable insight into every customer interaction.

Simply click on the The Interaction Analytics Chapter link on the right of this page to access the paper…