Interview: Learn why Harrow Council realigned its performance process to focus 100% on quality

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Taking the P&Q Challenge led to greater communication with the community it serves, as well as with agents internally, resulting in a supportive environment of trust and a culture focused on quality. Claudia Thorpe, Content Expert, spoke to MI Resource Analyst & Training Manager at Access Harrow, Adiba Ghauri, to find out more about the P&Q Challenge and why it has had such a powerful effect…